Matthew Payne.

Senior manager with 20 years across AI enablement, customer operations, product growth, and operational systems. Enterprise-scale experience in customer experience modernization, workflow automation, experimentation, and AI-enabled operational transformation.

Work cross-functionally with product, engineering, analytics, operations, and executive leadership to deploy scalable systems across customer acquisition, lifecycle optimization, operational efficiency, and digital customer experience.

Equally comfortable in technical and operational environments — Python, Node.js, SQL, LLM APIs, workflow automation, cloud infrastructure, paid acquisition, SEO/AEO, and operational analytics. Focused on AI operations, customer experience systems, automation strategy, and enterprise AI enablement.